I'm no Oprah snubbed by Hermes in Paris when she was not allowed in the store while others continued to shop, but I was slightly miffed by my experience at the Brooks Brothers shop at Chicago's Premium Outlet Mall on Sunday.
I was the invisible shopper. I entered, looked around for at least 10 or 15 minutes and selected a wool jacket and a blouse. It would have been nice if the sales staff had offered to place the items in a dressing room. They weren't crowded as it was before noon and the church crowd was otherwise occupied. The fact that I was not greeted as I entered the shop could have been forgiven but not the complete and utter failure to acknowledge my presence.
I suppose, dear gentle readers, you might say, "Oh, Sheila this is just the way it is." But I remember the way it used to be.
I first became a customer of Brooks Brothers while we lived in Houston, Texas in the mid-80s. I found that navy blue blazer that lasted me until last year when the moths discovered it that I have written about in an earlier post. Quality and classic styles was always what attracted me to Brooks Brothers. I don't mind paying more for quality because I know an item will last. And back then, service was a concept Brooks Brothers staffers still remembered.
As a former secret shopper for Coldwater Creek, I know the things the corporate office looks for in stores that carry the brand name, and to Brooks Brothers I say, y'all need to work on some issues.